Working It

What can we learn about the way we speak by analysing thousands of everyday conversations? That’s a question that fascinates Alison Wood Brooks. Alison, an associate professor at Harvard Business School, and author of the forthcoming book, Talk: The Science of Conversation and the Art of Being Ourselves joins Isabel Berwick to discuss her research. She explains how to plan a conversation even when you don’t know who you’ll be speaking to, how we misunderstand apologies, and why there’s no such thing as too many questions.Want more? Free links:What we talk about when we talk about the officeThe difficult work conversation AI helped me withPresented by Isabel Berwick, produced by Mischa Frankl-Duval, mixed by Simon Panayi. The executive producer is Manuela Saragosa. Cheryl Brumley is the FT’s head of audio.Read a transcript of this episode on FT.com Hosted on Acast. See acast.com/privacy for more information.

When you’re a leader, colleagues look for hidden meanings in everything you do. That can make gentle suggestions sound infuriating – and amplify the effect of even off-hand compliments. So how can a leader make sure their words and actions are understood as intended? To find out, Isabel Berwick speaks to Adam Galinsky, a professor at Columbia Business School, and author of the forthcoming book ‘Inspire: The Universal Path for Leading Yourself and Others.’ Adam has asked tens of thousands of people about what makes a leader inspiring or infuriating. In this episode, he explains the perils of the ‘leadership amplification effect,’, how to praise colleagues judiciously, and why you should never tell someone to ‘drop by your office’.Want more? Free links:A Musk or a Ma: which type of manager are you?How common are bad bosses?Presented by Isabel Berwick, produced by Mischa Frankl-Duval, mixed by Simon Panayi. The executive producer is Manuela Saragosa. Cheryl Brumley is the FT’s head of audio.Read a transcript of this episode on FT.com Hosted on Acast. See acast.com/privacy for more information.

This week's episode of Working It – the last of the year – is a repeat of one of our favourite episodes. It features a masterclass in chit-chat from Matt Abrahams, a lecturer in communications at Stanford University, podcast host, and author of the since published book Think Faster, Talk Smarter. Good conversation is an essential tool of self-promotion in the office. So what do we make of Matt’s advice here at the FT office? Host Isabel Berwick gets the views of award-winning FT columnist Pilita Clark and Stephen Bush, who writes the FT’s daily Inside Politics newsletter.Want more?Top ways to be a super schmoozerBig Tech is doing small talk no favoursWork etiquette: How to make small talk at a diplomatic functionFT subscriber? Sign up for the weekly Working It newsletter with one click here. We cover all things workplace and management — plus exclusive reporting on trends, tips and what’s coming next. Presented by Isabel Berwick. Produced by Laurence Knight and Audrey Tinline. The executive producer is Manuela Saragosa and the sound engineer is Simon Panayi.Read a transcript of this episode on FT.com Hosted on Acast. See acast.com/privacy for more information.

You thought you were getting that big promotion – but you missed out. What are your next steps? Isabel Berwick speaks to Sarah Ellis (co-founder of careers consultancy Amazing If) and FT Management Editor Anjli Raval to find out. They discuss how to keep your emotions in check after suffering professional rejection, who you should turn to for advice, and why ‘squiggly’ careers are more popular than ever.Want more? Free links:What can I do if I hit a career plateau?‘The flattening’: tech sector calls time on middle managersA big internal movePresented by Isabel Berwick, produced by Mischa Frankl-Duval, mixed by Simon Panayi. The executive producer is Manuela Saragosa. Cheryl Brumley is the FT’s head of audio.Read a transcript of this episode on FT.com Hosted on Acast. See acast.com/privacy for more information.