Good Morning BSS World

Welcome to the 113th episode of Good Morning BSS World! In this episode, I am joined by Charles Forsgard for an insightful discussion about sales strategies and management techniques that drive success in today’s dynamic business environment.Together, we explore the key principles of sales planning, focusing on how to balance short-term wins with long-term objectives to achieve sustainable growth. Drawing from the thought-provoking insights of Stop Kidding Yourself, this episode is a must-listen for sales professionals looking to elevate their skills and outcomes.One of the highlights of our conversation is Socratic Coaching, an innovative approach to improving sales performance. Charles and I also dive into the transformative role of AI in sales leadership, uncovering how technology is reshaping the way we strategize and manage sales teams.By tuning in, you’ll gain actionable knowledge on optimizing sales processes, enhancing leadership skills, and leveraging AI to achieve better results. We wrap up the episode with contact information for those interested in continuing the conversation, along with my closing remarks.Stay inspired, stay strategic, and enjoy this enriching episode of Good Morning BSS World!  Key points of the podcast:Many companies struggle with proactive sales strategies, as most salespeople remain in reactive modes rather than creating demand where none existed before.Effective sales management has shifted towards extensive reporting and data analysis, often at the expense of valuable coaching time that can significantly improve sales team performance.Sales planning should encompass both short-term and long-term strategies, with a rolling 12-month plan to ensure proactive and strategic client engagement, rather than merely reacting to immediate demands.  Links:Charles Forsgard on Linkedin – https://www.linkedin.com/in/charlesforsgard/Stop Kidding Yourself book – https://www.amazon.com/Stop-Kidding-Yourself-managing-salespeople/dp/0999427717Talk about this episode to AI – https://gmbw.onpodcastai.com/episodes/u5R2TdYV1ny/chat    ****************************  My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl  ****************************  This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/  If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor  Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

In 112th episode of Good Morning BSS World, I had a pleasure to sit down with two remarkable experts—Rakesh Sangani, CEO and Founder of Proservartner, and Romek Lubaczewski, a GBS & BPO expert and retired PwC Partner — to discuss the key business trends shaping the Global Business Services (GBS) industry.Our conversation dives deep into the evolving priorities for GBS organizations as we approach 2025. We explore why the next phase of GBS growth will be less about headcount expansion and more about embracing innovation and tackling cost challenges. Rakesh and Romek share their thoughts on the increasing move toward insourcing, driven by automation advancements and a desire to reduce reliance on traditional outsourcing models. They also provide valuable insights into why investing in skills—particularly in process improvement and data management—will be critical for GBS organizations to remain competitive and successful in the years ahead.Whether you're a GBS leader, a BPO strategist, or simply curious about the future of shared services, this episode offers practical perspectives and thought-provoking discussions on how the industry is adapting to a rapidly changing business landscape.Tune in for an engaging and forward-thinking dialogue with two of the industry's brightest minds!  Key points of the podcast:GBS growth in 2025 will focus more on innovation and cost challenges rather than headcount expansion.Insourcing will become a significant trend as companies look to leverage automation and reduce reliance on outsourcing.Investment in skills, especially in process improvement and data management, will be crucial for the future success of GBS organizations.  Links:Rakesh Sangani on Linkedin – https://www.linkedin.com/in/rakeshsangani/Romek Lubaczewski on Linkedin – https://www.linkedin.com/in/romek-lubaczewski-63868a1/Proservartner - https://proservartner.co.uk/Discuss this episode with AI - https://gmbw.onpodcastai.com/episodes/W342U0JIHV0/chat  ****************************  My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl  ****************************  This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/  If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor  Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

Hello, listeners! In this 111th episode of Good Morning BSS World podcast, I have the pleasure of welcoming Roger Sturm from Edvantis to the show. Roger takes us on a journey through his fascinating career and shares insights about Edvantis, a standout company in the IT industry.We discuss the challenge of brain drain in the IT sector and take a closer look at the vibrant Ukrainian IT landscape—a hub of innovation and talent. Roger reveals how Edvantis has thrived in remote work environments, serving diverse markets and industries, while continuing to grow and evolve.We also explore Edvantis’ ambitions in AI and data science, its milestones, and the vision that drives their success. This is your chance to learn about one of the most dynamic players in the IT world and how they’re shaping the future of technology.Join us for a thoughtful and engaging conversation, and stay tuned until the end to find out how you can learn more about Edvantis. It’s an episode packed with insights you won’t want to miss!Tune in now and let’s dive into the world of Edvantis!  Key points of the podcast:Edvantis GmbH has grown significantly, achieving over 109% revenue growth in the past three years by focusing on digital transformation and data science.Despite the challenges in Ukraine, the Ukrainian IT sector remains resilient and vital, with Edvantis leveraging the strong educational background and problem-solving skills of Ukrainian developers.Edvantis serves a global market, with 80% of its sales generated in North America, and provides expertise in various industries including healthcare, logistics, and public transportation.  Links:Roger Sturm on Linkedin: https://www.linkedin.com/in/roger-sturm-26286320/Edvantis web page: https://www.edvantis.com/Edvantis on Linkedin: https://www.linkedin.com/company/edvantis/mycompany/Talk to AI about this episode - https://gmbw.onpodcastai.com/episodes/Xba41XlJLaG/chat  ****************************  My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl  ****************************  This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/  If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor  Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

In 110th episode of Good Morning BSS World podcast, I am providing you insightful overview of doing business in Poland, focusing on legal, tax, and accounting aspects crucial for businesses entering or operating in the Polish market.This podcast focuses on new report “Key Strategies for Doing Business in Poland” created by MDDP, Osborne Clarke and MDDP Outsourcing which offers practical guidance and highlights key considerations to ensure compliance and efficiency.  Podcast in three short summary points:The report titled "Key Strategist for Doing Business in Poland" by MDDP, Osborne Clarke, and MDDP Outsourcing offers comprehensive insights into Polish law, taxes, and accounting practices.The report, endorsed by the Invest in Poland Agency, ensures up-to-date and reliable information for businesses looking to establish operations in Poland.The publication, available for free download, spans 67 pages and is designed to provide clear, valuable content without unnecessary filler.  Links:Report Key Strategies for Doing Business in Poland - https://www.mddp.pl/key-strategies-for-doing-business-in-poland-en/Talk to AI about this episode - https://gmbw.onpodcastai.com/episodes/f1oxgiaaxRf/chat  ****************************  My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl  ****************************  This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/  If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor  Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.