Future Of Work Podcast

About This Episode
Most organizations already collect behavioral data on their people. It arrives through hiring assessments, culture exercises, offsites and executive coaching, and then it tends to sit in a snapshot that nobody uses again. On this episode of the Future of Work Podcast, host Frank Cottle talks with Dr. Jay Harrison, co-founder and director of behavioral intelligence at Align Behavioral Intelligence, about what it takes to turn that data into everyday decisions.
 
Dr. Jay Harrison spent 15 years in professional hockey, including time as an NHL defenseman, before earning a Ph.D. in performance psychology and building a second career in mental health and performance. He and his team have worked with the NHL Players' Association, NASCAR, Major League Baseball organizations and military special operators. In this conversation he defines behavioral intelligence and behavioral visibility, breaks the cost of limited visibility into talent, time and teamwork, and uses his own exchange with Frank (one verbose, one direct) to show how understanding a difference can turn friction into a better working relationship.
 
The two also take on AI. Frank describes his companies' practice of putting "an angel on everybody's shoulder," with AI agents listed in the org chart as reporting to people, and Harrison argues that behavioral intelligence tools should help people accumulate more intelligence rather than replace their judgment. The episode closes with a practical question every leader can use: if you wanted to put a number on your behavioral blind spots, where would you look first?

About This Episode  
Office owners and employers have spent heavily to turn the beige office into something closer to a five-star hotel. Paul Fairhead, CEO of Infuse Hospitality and former CEO of Guckenheimer, argues that the design work is largely done and the hospitality work is not. In this episode of the Future of Work podcast, host Frank Cottle asks Paul what landlords, employers and flexible workspace operators get right and wrong about food, and why so many corporate cafeterias still sit empty. 

Paul, a chef by training with more than 25 years in hotels, restaurants and corporate dining across Europe, Latin America and the U.S., lays out what he calls the food truck approach: small menus, executed well, available only here and only today. He explains why variety now matters more than consistency, how a coworking center with 20 members can borrow the same playbook as a 3,000-person building, and why direct relationships with neighborhood restaurants can beat delivery apps. The two also dig into the harder business questions, including how landlords price amenities into rent, why employees often don't see what their employer spends on a $1 cup of coffee, and how property owners can keep food programs flexible as tenant mixes change. Paul closes with the simplest place to start: coffee.

About This Episode  
Frank Cottle sits down with Dave Wright, Chief Innovation Officer at ServiceNow and co-author of Infinite: How Visionary Leaders Transform Today's Businesses into AI-Forward Companies, to dig into why so many companies are pouring money into AI and getting almost nothing back. Dave's argument: most companies aren't failing at AI because of the technology — they're failing because they're using it to automate the same broken workflows they already had, instead of rethinking the workflow itself. Frank pushes back with his own company's playbook: rewriting 130 job descriptions from scratch, doubling productivity with the same headcount, and giving guardrails to the people instead of the AI. The two also get into revenue-per-employee at AI-native companies, Ford's very public AI-quality-control stumble, why five generations of workers are adopting AI so differently, and whether "human-in-the-loop" is already outdated thinking.

About This Episode 
In this episode, Frank Cottle talks with Charlene Li — one of the most established voices in business transformation and disruptive leadership. A New York Times bestselling author of seven books, Li founded the disruptive analyst firm Altimeter Group, served as Chief Research Officer at PA Consulting, and now runs her own firm, Quantum Networks Group. She has advised 49 of the Fortune 100, spoken at the World Economic Forum, TED, and SXSW, and was named one of the most creative people in business by Fast Company. Her latest book, Winning with AI: The 90-Day Blueprint for Success, co-authored with Dr. Katia Walsh, is — in her words — not a technology book, but a leadership and strategy book.   

The conversation starts where most AI conversations refuse to: identity. If the machine can do it, who are we? From there, Li dismantles the "AI-first" label, names the scarcity trap behind headcount-cutting AI strategies, and lays out the unglamorous groundwork — mindset, skill set, toolset, decision set — that lets companies move fast because they can move safely.

About This Episode
In this episode, Frank Cottle sits down with David Grossman — one of America's foremost authorities on leadership and change communication inside organizations. Grossman is founder and CEO of The Grossman Group, a trusted executive coach to the C-suite, and a six-time author whose award-winning Heart First series is applauded by leaders worldwide. His latest book, The Heart Work of Modern Leadership: 6 Differentiators of Exceptional Leaders (Amplify Publishing Group, 2026), is an Amazon Best Seller across four business categories. His commentary has been featured in the Wall Street Journal, Forbes, Fortune, Fast Company, Newsweek, the World Economic Forum — and Allwork.Space.
 
The conversation moves from The Grossman Group's research with The Harris Poll — which found AI to be the single biggest change-management issue in business today — into the surprising heart of his new book: it's not the bad leaders organizations should worry about. It's the good ones.