The Fan Experience EXPERIENCE Podcast

Welcome to Season 4 of the Fan Experience EXPERIENCE: the podcast that delivers insights on fan experience - and everything to do with making fans feel valued - on a fortnightly basis.Season 4 brings you chats with some of the UK's most experienced and interesting practitioners. We know they're good because their clubs all achieved GOLD status in the EFL (English Football League) Family Excellence programme (2023/24).In the fourth episode of our 4th season, Darren and Mark from The Fan Experience EXPERIENCE podcast team chat to Anthony Emmerson: Head of Supporter Experience at Stoke City. Anthony's experience of supporter engagement is second to none and half an hour in his company is both inspiring and hugely informative.The subject of this episode is a key element of a strategic engagement strategy: the club's purpose or, indeed, the WHY (as Simon Sinek might call it). What makes a club unique and how can this be woven into everything the club does - especially into the fan experience.For students of fan experience or, indeed, experienced practitioners, this half hour of insight and innovation cannot be missed.What did you think of this episode. Let us have your feedback via [email protected] us on @FanExperienceCo on XCheck out our new website www.fanexperienceco.comCan we create a world class fan experience for you? Ask for our new services brochure via [email protected].

Welcome to Season 4 of the Fan Experience EXPERIENCE: the podcast that delivers insights on fan experience - and everything to do with making fans feel valued - on a fortnightly basis.Season 4 brings you chats with some of the UK's most experienced and interesting practitioners. We know they're good because their clubs all achieved GOLD status in the EFL (English Football League) Family Excellence programme (2023/24).In the third episode of our 4th season, Darren and Mark from The Fan Experience EXPERIENCE podcast team chat to Dan Pippen. Dan is Visitor Experience Manager at Plymouth Argyle: the 2023/24 EFL Family Excellence Club of the Season!While our discussion is focused on the club's brilliant Here To Help team, the main theme is the importance of seeing Fan Engagement as a strategic concept. It's not just about transparency, accountability or even dialogue with fans. It's much more than this - and the club that builds its engagement strategy around concepts like club identity, fan experience, people and culture and service recovery too will see immediate results (in terms of engagement, retention, revenue and attendance growth).For students of fan experience or, indeed, experienced practitioners, this half hour of insight and innovation cannot be missed.What did you think of this episode. Let us have your feedback via [email protected] us on @FanExperienceCo on X (and now on BlueSky @fanexperienceco.bsky.socialCheck out our new website www.fanexperienceco.comCan we create a world class fan experience for you? Ask for our new services brochure via [email protected] did you think of this episode. Let us have your feedback via [email protected] us on @FanExperienceCo on XCheck out our new website www.fanexperienceco.comCan we create a world class fan experience for you? Ask for our new services brochure via [email protected].

Welcome to Season 4 of the Fan Experience EXPERIENCE: the podcast that delivers insights on fan experience - and everything to do with making fans feel valued - on a fortnightly basis.Season 4 brings you chats with some of the UK's most experienced and interesting practitioners. We know they're good because their clubs all achieved GOLD status in the EFL (English Football League) Family Excellence programme (2023/24).In the second episode of our 4th season, Darren and Mark from The Fan Experience EXPERIENCE podcast team go out on location to visit Huddersfield Town's Supporter Services Manager Robyn Kennerdale.And with the club's recent re-brand, what a perfect time it was to visit!  Before recording the podcast, Robyn took us on a tour of the stadium and showed some remarkable - and extremely moving - examples of how the match day experience is being driven by a clear sense of what it means to be a Town supporter.For students of fan experience or, indeed, experienced practitioners, this half hour of insight and innovation cannot be missed.What did you think of this episode. Let us have your feedback via [email protected] us on @FanExperienceCo on XCheck out our new website www.fanexperienceco.comCan we create a world class fan experience for you? Ask for our new services brochure via [email protected].

Welcome to Season 4 of the Fan Experience EXPERIENCE: the podcast that delivers insights on fan experience - and everything to do with making fans feel valued - on a fortnightly basis.Season 4 brings you chats with some of the UK's most experienced and interesting practitioners. We know they're good because their clubs all achieved GOLD status in the EFL (English Football League) Family Excellence programme (2023/24).Our first episode gets us off to the best possible start: a chat with one of the country's most impressive young leaders: Liam Scully, CEO at Lincoln City.  The Imps take the holistic approach to engagement and experience and, in this half hour chat, Liam sets out his personal leadership philosophy and shares insights on how he and his team have created a unique culture of fan engagement that not only converts fans into walking ambassadors for the club, but also has a direct, measurable impact on attendances.What did you think of this episode. Let us have your feedback via [email protected] us on @FanExperienceCo on XCheck out our new website www.fanexperienceco.comCan we create a world class fan experience for you? Ask for our new services brochure via [email protected].