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Fostering Stronger, More Resilient Communities With Data
In this episode of the Tyler Tech Podcast, we explore how data is strengthening resilience in government operations, fostering transparency, and driving innovation in the public sector. With Open Data Day approaching, now is the perfect time to discuss how making data more accessible can empower communities, improve decision-making, and enhance public services.Justin Bruce, director of client services for Tyler’s Data & Insights Division, shares his expertise on the role of open data in government. Drawing from his experience deploying open data solutions for the City of Jackson, Mississippi, Justin discusses how governments can leverage data to improve resident engagement, increase operational efficiency, and bolster resilience across multiple areas—including cybersecurity, disaster management, and economic development.Throughout the conversation, Justin highlights real-world examples of how public sector organizations are using data to improve transparency, enhance service delivery, and make data-driven decisions that benefit their communities. He also shares insights into the emerging trends shaping the future of government data, including artificial intelligence (AI), predictive analytics, and digital accessibility.Tune in to learn how public sector leaders can harness the power of data to build more resilient, responsive communities while ensuring security, accuracy, and public trust.This episode also highlights Tyler Connect 2025, our annual conference designed to bring public sector professionals together to empower, collaborate, and imagine. Join us in San Antonio, Texas, from May 11–14, 2025, for product training, networking, and inspiration to help drive your organization forward. Early registration is now open — visit tylertech.com/connect to secure your spot!Blog: Let’s Empower, Collaborate, and Imagine at Connect 2025!And learn more about the topics discussed in this episode with these resources:Download: Building a Resilient GovernmentDownload: Digital Access and Accessibility in the Resident ExperienceDownload: Revolutionizing the Government Workforce With AIDownload: A Digital Guide to Modernizing the Resident ExperienceDownload: Digital Access and Accessibility in the Resident ExperienceVideo: See How Data is Connecting an Ohio CountyBlog: Excellence 2024: Data & Transparency SolutionsListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!
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24:42
Strengthening Public Trust and Resilience Through Resident Engagement
In this episode of the Tyler Tech Podcast, we delve into the critical role of resilience in government operations and the essential strategies for navigating disruptions while maintaining public trust. Whether facing natural disasters, economic shifts, or cybersecurity threats, governments must be prepared to withstand challenges and adapt to evolving needs.Cate Ryba, director of resident engagement at Tyler Technologies, discusses how technology empowers governments to strengthen operations, foster transparent communication, and engage residents as partners in resilience. She shares insights into the importance of proactive planning, data-driven decision-making, and the role of digital tools in enhancing service continuity during crises.Throughout the conversation, Cate highlights real-world examples, including Louisiana’s use of Tyler’s resident engagement platform to improve disaster preparedness and response. She explores how artificial intelligence (AI), mobile apps, geolocation services, and multilingual accessibility features are shaping the future of resilient public sector operations.Tune in to learn how governments can leverage technology to build stronger, more responsive communities that are prepared for whatever challenges lie ahead.This episode also highlights Tyler Connect 2025, our annual conference designed to bring public sector professionals together to empower, collaborate, and imagine. Join us in San Antonio, Texas, from May 11–14, 2025, for product training, networking, and inspiration to help drive your organization forward. Early registration is now open — visit tylertech.com/connect to secure your spot!Blog: Let’s Empower, Collaborate, and Imagine at Connect 2025!And learn more about the topics discussed in this episode with these resources:Download: Building a Resilient GovernmentDownload: Digital Access and Accessibility in the Resident ExperienceDownload: Revolutionizing the Government Workforce With AIDownload: A Digital Guide to Modernizing the Resident ExperienceDownload: Improving Resident Engagement With Identity and Access ManagementBlog: Transforming Government Payments Through a Unified PlatformBlog: Accessibility’s Role in the Resident ExperienceBlog: Inclusive Design Connects the Whole CommunityVideo: Know Your Vulnerabilities Cybersecurity WebinarListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!
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30:26
2024 Tyler Tech Podcast Highlights: Elevating the Resident Experience
In this special episode of the Tyler Tech Podcast, we’re revisiting highlights from 2024 to explore how public sector technology is transforming the resident experience. From streamlining payments to enhancing transportation systems, fostering accessibility, and leveraging artificial intelligence, these discussions reveal how governments are breaking down barriers and improving community services.Morgan Jines, Tyler’s vice president of payments, explains how integrated payment systems meet evolving constituent expectations and create seamless experiences.Ted Thien, vice president and general manager of transportation software, discusses how families now demand Uber-like transparency and efficiency in K-12 transportation.Elliot Flautt, director of state data solutions, explores how artificial intelligence (AI) is empowering governments to anticipate resident needs and deliver proactive services.Kathy Wolf, senior director of user experience, and Mike Teeters, senior product manager, emphasize the importance of accessibility and inclusive design in fostering stronger, more connected communities.Finally, Kristine Lim, product manager in Tyler’s Data & Insights Division, highlights how AI simplifies access to government data and enhances transparency.Join us for an insightful look at how governments are leveraging technology to build more inclusive, efficient, and resident-centered services.This episode also celebrates inspiring stories from public sector organizations making a tangible difference in their communities through impactful technology. These examples of innovation highlight the possibilities when purpose-driven solutions meet government needs. For Tyler clients, applications are now open for the Tyler Excellence Awards, which honor organizations driving meaningful change with forward-thinking approaches.Submit your application here. You can also read more about excellence in the public sector below:Blog: Excellence 2024: Data & Transparency SolutionsBlog: Excellence 2024: Connected Community SolutionsBlog: Excellence 2024: Operational Efficiency SolutionsAnd learn more about the topics discussed in this episode with these resources:Download: Digital Access and Accessibility in the Resident ExperienceDownload: Revolutionizing the Government Workforce With AIDownload: A Digital Guide to Modernizing the Resident ExperienceBlog: Transforming Government Payments Through a Unified PlatformBlog: Accessibility’s Role in the Resident ExperienceBlog: Inclusive Design Connects the Whole CommunityTyler Tech Podcast: The Benefits of a Unified Digital Government Payment SystemTyler Tech Podcast: Student Transportation Tech Solutions: Safety, Efficiency, and AITyler Tech Podcast: Exploring AI’s Transformative Potential in the Public SectorTyler Tech Podcast: Why Accessibility in Public Sector Technology MattersTyler Tech Podcast: AI in the Public Sector: Guidance, Responsibility, and ImpactListen to other episodes of the Tyler Tech Podcast.Let us know what you think about the Tyler Tech Podcast in this survey!
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21:07
2024 Tyler Tech Podcast Highlights: Public Sector Modernization Strategies
In this episode of the Tyler Tech Podcast, we revisit highlights from some of our most engaging 2024 conversations, focusing on strategies for public sector modernization. From cloud adoption and cybersecurity to AI-driven decision-making and improving accessibility, these discussions explore how digital transformation is shaping the future of public sector innovation.Russell Gainford, Tyler’s Chief Cloud Officer, discusses the importance of cloud adoption and avoiding the risks of technical debt in outdated systems. He shares how strategic planning and leadership alignment can ensure modernization success.Sascha Ohler, Vice President of Outdoor Recreation at Tyler, reveals how technology is enhancing state parks, delivering seamless visitor experiences, and making the outdoors more inclusive for all.Rita Reynolds, CIO of the National Association of Counties (NACo), addresses the challenges counties face in workforce recruitment, cybersecurity, and aligning IT strategies to meet modern demands.Vivek Mehta, Vice President and General Manager of Tyler’s Platform Solutions Division, explores how artificial intelligence (AI) is enabling governments to boost productivity, enhance decision-making, and improve service delivery while navigating adoption barriers.This episode also celebrates inspiring stories from public sector organizations making a tangible difference in their communities through impactful technology. These examples of innovation highlight the possibilities when purpose-driven solutions meet government needs. For Tyler clients, applications are now open for the Tyler Excellence Awards, which honor organizations driving meaningful change with forward-thinking approaches. Submit your application here. You can also read more about excellence in the public sector below:Blog: Excellence 2024: Data & Transparency SolutionsBlog: Excellence 2024: Connected Community SolutionsAnd learn more about the topics discussed in this episode with these resources:White Paper: Revolutionizing the Government Workforce With AIBlog: Preparing for the Future of AI in GovernmentBlog: Future-Proofing Government Through Technology ModernizationBlog: Key GovTech Trends and Takeaways from 2024 ConferencesBlog: Improving Field Inspections With AITyler Tech Podcast: Cloud Adoption and Understanding the Risks of Legacy SystemsTyler Tech Podcast: AI to Digital Rangers: The Next Era of Outdoor RecreationTyler Tech Podcast: Tech Transformation in CountiesTyler Tech Podcast: The Future of Government with AI and Emerging TechDownload: A Digital Guide to Modernizing the Resident ExperienceDownload: Cloud-Smart Strategies for IT Infrastructure ModernizationListen to other episodes of the Tyler Tech Podcast.Let us know what you think about the Tyler Tech Podcast in this survey!
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18:00
AI in the Public Sector: Guidance, Responsibility and Impact
In this episode of the Tyler Tech Podcast, we explore the evolving role of artificial intelligence (AI) in the public sector and the critical considerations shaping its development and implementation. AI presents transformative opportunities for government agencies, from streamlining operations and automating routine tasks to enhancing accessibility and building trust with communities. However, these advancements come with unique responsibilities around ethics, transparency, and regulatory compliance.Kristine Lim, product manager in Tyler’s Data & Insights Division, shares how AI can empower public sector employees by alleviating repetitive tasks, fostering equity, and improving service delivery. She emphasizes the importance of embedding ethical principles, usability, and adaptability into AI solutions to meet the diverse and changing needs of communities.John Wright, general counsel, corporate at Tyler, delves into the regulatory landscape, discussing how governments can navigate evolving data privacy and security standards while adopting AI responsibly. He offers practical guidance on ensuring accountability, mitigating risks, and building trust in AI-driven decision-making.This episode also highlights Tyler Connect 2025, our annual conference designed to bring public sector professionals together to empower, collaborate, and imagine. Join us in San Antonio, Texas, from May 11–14, 2025, for product training, networking, and inspiration to help drive your organization forward. Early registration opens December 10—visit tylertech.com/connect to secure your spot!And learn more about the topics discussed in this episode with these resources:White paper: Revolutionizing the Government Workforce With AIBlog: Improving Field Inspections With AIBlog: Preparing for the Future of AI in GovernmentBlog: AI Delivers Savings and Staff SatisfactionBlog: The Budgeting Process: Governments Find Power in AIVideo: Embracing AI: Document Understanding and Workflow AutomationTyler in the News: Building Smarter Communities With AI-Enhanced WorkforceListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!
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31:42